Ancient-StaffSupport

# 📩 Ancient-StaffSupport A powerful and modern **ticket / staff support system** for Minecraft servers, focused on ease of use for players and powerful management tools for staff. --- ## 🚀 Features ### 👤 Player Features - Create support tickets via **GUI or commands** - Multiple ticket **categories & priorities** - View **active tickets** - View **archived tickets** - Edit ticket message **before it is claimed** - Clear GUI navigation (Back buttons, pages) - Add additional messages to existing tickets - Unified conversation view (player + staff) - Full **multi-language support (NL / EN)** --- ### 🛠 Staff Features - Central **Staff GUI** to manage all tickets - Claim / unclaim tickets - Change ticket status: - OPEN - IN_PROGRESS - DONE - REJECTED - Add **staff notes** (appended, never overwritten) - Change ticket priority - Archive / unarchive tickets - Permanently delete tickets (archive-only) - View archived tickets - Built-in **Staff Statistics GUI** - Staff statistics per staff member: - Claimed tickets - Closed (DONE) - Closed (REJECTED) - Archived - Unarchived - Deleted - Staff heads show the **actual player skin** - Supports **LuckPerms prefix** (colored) --- ## 📊 Staff Statistics GUI Accessible directly from the Staff GUI. Hover over a staff member to see: - 📌 Claimed tickets - ✅ Closed (DONE) - ❌ Closed (REJECTED) - 📦 Archived - ♻️ Unarchived - 🗑 Deleted --- ## 🧩 Ticket Conversations - 💬 Player messages and staff notes are merged into **one conversation** - 🕒 Automatically sorted by **date & time** - 👤 Shows author, rank/prefix, date & time - 🎨 Message text is always **plain** (no color abuse) - 📖 Viewable in: - Chat (paged) - Written book --- ## 🗃 Archive System - Tickets can be archived instead of deleted - Archived tickets: - Are hidden from normal lists - Can be reopened later - Only staff with permission can: - Archive tickets - Unarchive tickets - Permanently delete archived tickets - Players can view their **own archived tickets** --- ## 🌍 Language System (IMPORTANT ⚠️) 🚨 **IMPORTANT NOTICE** The plugin uses a language system. If you want **English instead of Dutch**: You **MUST** change the language setting in `config.yml` Example: ``` language: EN ``` Otherwise, the plugin will default to **Dutch (NL)**. --- ## 🧾 Commands ### 👤 Player Commands ``` /staffhelp /staffhelp create /staffhelp tickets ``` ### 🛠 Staff Commands ``` /staffbehandeling /staffbehandeling reload ``` ➡️ English command aliases are also supported. --- ## 🔐 Permissions ### 👤 Player Permissions ``` ancientstaffsupport.use → Allows players to use /staffhelp ancientstaffsupport.ticket.create → Create support tickets ancientstaffsupport.ticket.view → View own tickets (including archived) ``` ### 🛠 Staff Permissions ``` ancientstaffsupport.staff → Access staff GUI ancientstaffsupport.staff.claim → Claim tickets ancientstaffsupport.staff.status → Change ticket status (DONE / REJECTED) ancientstaffsupport.staff.note → Add staff notes ancientstaffsupport.staff.priority → Change ticket priority ancientstaffsupport.staff.archive → Archive & unarchive tickets ancientstaffsupport.staff.archive.delete → Permanently delete archived tickets ancientstaffsupport.staff.stats → View Staff Statistics GUI ancientstaffsupport.admin → Full access (recommended for admins) ``` --- ## 🔗 Integrations - ✅ LuckPerms (prefix support) - ✅ PlaceholderAPI - ✅ Discord Webhooks (with role tagging support) --- ## ⚙️ Configuration - Fully configurable GUI texts - Editable categories & priorities - Language system (NL / EN) - Discord webhook messages - Permissions-based access --- ## 🧩 Installation 1. Place the plugin in your `/plugins` folder 2. Restart the server 3. Configure `config.yml` 4. (Optional) Edit language files 5. Enjoy 🚀 --- ## 📝 Changelog Summary (v1.5.x) - Unified ticket conversation system - Archive system with restore & delete - Staff statistics GUI - Improved GUI navigation & UX - Multi-message support for players & staff - Fixed language issues & formatting bugs - Cleaner GUIs without duplicate information --- ## ❤️ Support If you encounter issues or have feature requests, feel free to contact the developer. Happy supporting! 🎉